Privacy Policy

Spatialis Living (“we”, “us”, “the studio”) is the data controller for the information described in this policy. Our registered place of business is in [Jurisdiction], and our contact address for all privacy matters is jobs@vortixes.shop.

• Contact details you give us: name, email address, and the delivery or installation address for your project.
• Project information: room measurements, floor plans, photographs of your space, material and finish preferences, and notes from consultations.
• Transaction records: quotations, invoices, deposit and balance payment references. Card details are handled by our payment provider and never stored by us.
• Correspondence: emails and messages you send through the contact form, retained so we can service the project and any later warranty claim.
• Technical data: basic, aggregated website analytics such as page views and device type. We do not use advertising trackers.

• To perform our contract with you: preparing designs, ordering materials, scheduling installation and honouring the guarantee.
• Legitimate interests: keeping drawings and hardware specifications on file so we can supply matching pieces or replacement parts years later, and improving our service.
• Legal obligation: retaining invoices and tax records for the period required by [Jurisdiction] law.
• Consent: publishing photographs of your completed project. We always ask separately, in writing, and you can withdraw consent at any time.

We share the minimum necessary with: makers and specialist subcontractors engaged on your project (for example a stone fabricator or an electrician), delivery and installation crews, our accountant, and our IT and email providers. We never sell personal data or share it for third-party marketing.

Where a provider processes data outside [Jurisdiction], we rely on the transfer safeguards recognised under [Jurisdiction] data protection law.

Enquiries that do not become projects are deleted after 24 months. Project files — drawings, specifications and correspondence — are kept for 10 years to support our joinery guarantee. Financial records are kept for the period required by [Jurisdiction] tax legislation.

Subject to [Jurisdiction] law, you may request access to your data, correction of inaccuracies, deletion, restriction of processing, a portable copy, or you may object to processing based on legitimate interests. Where processing relies on consent, you can withdraw it at any time without affecting earlier processing.

To exercise any right, email jobs@vortixes.shop. If you are unhappy with our response you may complain to the supervisory authority in [Jurisdiction].

Client files are stored in access-controlled systems with encryption in transit, role-based permissions limited to the team working on your project, and regular backups. No system is perfect, but we will notify you and the relevant authority of any breach affecting your rights within the timeframe required by [Jurisdiction] law.

Our website uses only cookies strictly necessary for the site to function, plus optional aggregated analytics. You can block cookies in your browser settings; the site will still work.

Our services are directed at adults. We do not knowingly collect information from anyone under the age of majority in [Jurisdiction].

If we change how we handle personal information we will update this page and revise the “last updated” date. Material changes affecting existing clients will also be emailed.